Frequently Asked Questions

There are a lot of home improvement stores.  Why should I choose Springville Door & Window?

At Springville Door & Window, we believe in providing our customers with not only quality products, but professional installation, superior customer service, and long term warranty support.

By employing all of our own installation crews rather than working with sub-contractors , we can assure that each job stands up to our strict quality standards.  All of our installers are meticulously selected and professionally trained to guarantee your project is done correctly.  In the same regard, all of our sales staff have a vast knowledge of the products we carry.  Their goal is to help you find the best solution to your home improvement needs, and we’ll gladly go over all the options available to you.  Our office staff is very friendly, and do everything they can to ensure that your project goes as smoothly as possible from start to finish.  They’re also willing to answer any questions you have, and they’ll do all the work for you in regards to processing of warranty claims.

We are a family owned business, and believe that we’ve been successful because we treat our employees and customers the way that we would treat any of our family and friends, and we welcome you to become a member of our growing family.

We understand that there are less expensive options available to you, but we believe that selling a quality product and employing quality people will not only benefit you, the consumer, but it will also benefit our company when you tell your friends and family how satisfied you are with our work.

Where is your Showroom located?

We are located at 56 Waverly St. in Springville, New York.  We are approximately 1 mile from the Springville entrance to the 219 expressway.  If you are trying to reach us via mail, our Post Office Box is #286.

How do I get to your location?

Traveling south on the 219 expressway: take the Springville exit (Route 39).  Make a left off the exit ramp, a right at the first traffic light (Cascade Dr./Rural 219), a left at the 2nd traffic light (Waverly St./Wal-Mart is on the corner), and we are approximately 3/4 of a mile on the right side of the road.

Traveling north on the 219 expressway: take the Springville exit (Route 39).  Make a right off the exit ramp, a right at the first traffic light (Cascade Dr./Rural 219), a left at the 2nd traffic light (Waverly St./Wal-Mart is on the corner), and we are approximately 3/4 of a mile on the right side of the road.

Traveling West on Route 39: Pass through downtown Springville, and make a slight left onto Waverly St.  We are less than 1/10th of a mile on the left.

Traveling East on Route 39: Make a right at the first traffic light in Springville (Cascade Dr./Rural 219), a left at the 2nd traffic light (Waverly St./Wal-Mart is on the corner), and we are approximately 3/4 of a mile on the right side of the road.

I would like to have a home improvement project done on my home.  Please explain the steps involved.

Once you have decided to undertake a home improvement project with Springville Door & Window, you should first contact us by visiting our showroom, reaching us by phone, or contacting us via our website.  Our office staff will schedule a time, at your convenience, for one of our salesman to come to your home and discuss your project with you.  At that time, he will discuss your options, take all the important information (measurements, product options, etc.) and produce a Free In-Home estimate specifically for you.  Our salesman will leave you with a copy of the estimate, and a typed copy will follow in the mail within a few days.

If you decide to do go forward with your project at that time, the salesman will ask for a deposit equal to 25% of the job total.  He will give you a copy of the estimate, and a typed copy of the estimate will follow shortly in the mail, along with a contract you must sign and return to us.  Once we have received your signed contract, we place the order for the materials for your project.

As soon as we receive all of the materials needed for you project, our friendly scheduler (David Jr.) will contact you by phone to schedule your installation.  Once a time is set, our installation crew will come to your home and complete your project.  Upon completion of the job, and only after you’re completely satisfied, we ask that you pay the remaining project balance to our installers.  The installers will also ask you to sign a job checklist ensuring that you are completely satisfied with the completed project, and give you a gray envelope containing warranty information relating to your project.

Once we receive payment for the balance of your project, we apply it to your account and send you a final invoice along with a customer satisfaction questionnaire.  We kindly ask that you return your questionnaire, as it helps us to better serve you in the future.

How long does it take to complete an install job once I give my deposit and sign my paperwork?

The length of time will vary depending on time of year and product ordered, but typically we tell our customers 4 to 6 weeks from the time we receive your 25% deposit.  This is merely an estimate of time based on the average job, and if you are dealing with time restraints and need the job completed more quickly, we will do everything within our power to accommodate your schedule.

Can I purchase my home improvement products from your store, but have them installed by my own contractor or myself?

Absolutely.  All of the products that we sell are available on a Cash and Carry basis as well as install.  Just let us know what products you are looking for, and one of our In-house salesmen will give you a price quote.  To order the product, we require a 25% deposit, and the order will be placed as soon as that is paid.  Typical product lead time is 2 to 3 weeks, but that will vary by product.  As soon as we receive your materials, we will call to let you know they are in, and you can pick them up at your convenience.  Delivery is also available for a small charge (price will vary depending on your location).

Do you employ your own Installation crews, or do you contract your work out?

We hire all of our own Installation workers, and we only hire the best.  All of our installers have extensive experience in the home improvement field, and they will treat your home improvement project as if it were their own home.  This is the only way we can insure that you receive not only a quality product, but also the quality workmanship that you deserve.

The only product that we contract out is our Gutter Installation, and only because we deal with a reputable company that will provide the same quality work that we demand from our own Installers.

Do you do Commercial projects, or do you deal strictly in Residential?

We are very experienced in both Commercial and Residential projects.  We have completed projects for numerous area churches, businesses, municipal buildings, etc.  Whether you need an entire building full of windows or a replacement hinge for your commercial door, we can handle your project.

Still don’t have an answer to your question?  Click Here to contact us or give us a call at (716)592-9803, and we’ll do our best to give you an answer!

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